Privacy Policy

Asher and Clark operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, our customer, with a smooth and curated shopping experience (the “Services”). Asher and Clark is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains in a clear and simple way how we collect, use, and share your personal information when you visit our store, make a purchase, or interact with us. If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will guide how your personal information is collected, processed, and shared.

Please take a moment to read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood how your personal information is handled as described here.

Personal Information We Collect

When we say “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on how you use our Services, we may collect:

  • Contact details such as your name, address, billing address, shipping address, phone number, and email.

  • Payment details such as credit or debit card information, payment confirmations, and transaction details.

  • Account details such as username, password, security questions, preferences, and settings.

  • Shopping activity such as items you view, add to your cart or wishlist, purchase, return, or exchange.

  • Communications you have with us, including customer service inquiries.

  • Device and usage details such as IP address, browser type, and information about how you interact with our Services.

How We Collect Information

We may collect your personal information:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically through cookies and similar tools when you browse or use our Services.

  • From service providers who help us with payment processing, shipping, customer service, and analytics.

  • From partners or other third parties when they support or enhance our Services.

How We Use Your Information

We use your personal information only for purposes that benefit you and allow us to operate responsibly:

  • To provide and improve our Services – processing your orders, handling payments, arranging deliveries, managing returns, and tailoring your shopping experience.

  • To personalize your experience – recommending products and remembering your preferences.

  • For customer support and communication – responding to your requests, inquiries, or feedback.

  • For marketing (with your consent) – sending updates, promotions, and offers we believe may interest you. You can opt out at any time.

  • For safety and compliance – preventing fraud, ensuring secure transactions, and complying with applicable laws.

How We Share Your Information

We value your trust and only share information when it’s necessary to provide you with the Services:

  • With Shopify, who hosts our store and provides core e-commerce services.

  • With trusted vendors and partners, such as shipping providers, payment processors, and IT support.

  • With marketing partners (where permitted) to help us show you relevant offers.

  • When you direct us to, for example through social media integrations or third-party tools.

  • If required by law or regulation, or in connection with a business transfer such as a merger.

Relationship with Shopify

Since our Services are hosted by Shopify, your personal information is also processed by them in order to provide, protect, and improve the Services. Shopify may process your data across different countries. You can learn more about Shopify’s practices in their consumer privacy policy.

Children’s Privacy

Our Services are designed for adults. We do not knowingly collect personal information from children under the age of majority in your country. If you believe a child has provided information to us, please contact us and we will promptly remove it.

Security and Retention

We take reasonable steps to safeguard your personal information, but no system is 100% secure. Please keep your account credentials private.

We only keep your personal information for as long as needed – for example, to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or request a copy of the personal information we hold about you.

  • Ask us to correct or delete your information.

  • Request data portability in certain cases.

  • Opt out of marketing communications (you can use the unsubscribe link in any promotional email).

  • Withdraw consent where we rely on consent to process your information.

We will always respect your choices and respond promptly to your requests.

If you live in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, or to lodge a complaint with your local data protection authority.

International Transfers

Because we work with Shopify and other service providers, your information may be transferred outside your home country. When this happens, we take steps to ensure your information is protected, such as using standard contractual clauses approved by regulators.

Updates to This Policy

We may update this Privacy Policy from time to time, for example if our practices or legal requirements change. When that happens, we will update the “Last Updated” date and post the new version on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

DELVORA ENTERPRISE LIMITED

Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong

Email: info@asherandclark.com

We are the data controller of your personal information for the purposes of applicable data protection laws.